Project Title

Improved State-Citizen Interface in Local Governance in Malakand. (Sustainable Development through Peace Building, Governance and Economic Recovery in Malakand)


United Nations Development Program (UNDP)


The duration of this program was from August 2010 to February 2012

Geographical Coverage

The project was implemented in Malakand division. Malakand division consists of seven Districts i.e. Buner, Chitral, Lower Dir, Malakand, Shangla, Swat and Upper Dir


During the military operation phase, most of the districts of Malakand Division bore the brunt of the military operation and subsequently suffered infrastructure and local economy damage and disruption as well as massive displacement of refugees. The Sustainable Development through Peace Building, Governance and Economic Recovery in KP initiative had taken a holistic view of the possible governance deficit arising from conflict-like situations. Conflict impacts institutions that were critical for governance functions, which include local government institutions, civil society organizations, judiciary and the security apparatus. It, therefore, emphasized the need for a focus on governance in the process of relief and recovery cautioning that in this process, the governance impact of violent conflict often gets neglected during reconstruction efforts with the argument that re-building responsive institutions and building confidence through participatory processes take time.



bullet To establish community based citizens groups and networks for effective state-citizen dialogue
bullet To provide One Window Operation (OWO) services at appropriate local government level
bullet To establish citizen feedback databases to monitor services provided
bullet To help restore social services by providing seed funding through small grants

Key Results

bullet OWOs established in the office premises of District Coordination Officer (DCOs) of district Swat, Buner and Malakand
bullet 177 Village & Neighborhood Citizen Groups formed in 43 Union Councils with a combined membership of 1126 citizens including 194 females
bullet 43 Union Public Safety Committees were set up to coordinate resolution of public safety issues with police
bullet 202 community development projects were approved and initiated by V&NCGS including 43 projects in district Buner, 85 projects in District Swat and 74 projects in district Malakand benefiting more than 57,700 citizens
bullet 03 Community Empowerment Desks (CEDs) were established in Buner, Swat and Malakand and 09 Community Empowerment Round Tables (CERTs) were held in which 296 citizens had participated

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Last updated: 19.11.2013

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